10Q’s with Kirk Norcross

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PHHPA had the privilege of speaking and interviewing Kirk Norcross, the owner and operator of KN Jet Services. KN Jet Services provides high-pressure exterior jet washing in Essex. Recently signing a contract with Europe’s largest park operator, Wyldecrest Parks, we were curious to hear more from him and about his business.

How long have you been in the Park Home industry?

I have been in the industry for 3 years and the reason i got into the industry i realised there were a lot of people. First
of all I got into the residential cleaning services and I just realised that there were a lot of people that were doing work to their house, building work extensions, new roofs and everything like that. I don’t know how to build. I’ve got some training in it to an extent but I thought I saw a load of people building and leaving a lot of mess and not many people maintaining what they already have got.

You know I could see them ripping up driveways or re- rendering their house when they didn’t have too. I knew there was a load of jet wash companies but I thought that there was a gap in the market. People don’t have to spend the money on a new driveway or a new brick wall like you can clean up your original wall to save money. I am providing an affordable solution at a time where people are struggling with lockdowns, working and the pandemic.

What is your greatest success that you have achieved during your companies career?

It is grabbing the contract with the amazing Alfie Best for Wyldecrest, they have made me a sole supplier of being an exterior cleaner of all the Wyldecrest parks around the country.

That is our biggest achievement up to date and to be honest no matter how big I get to work for or sub-work for someone like Alfie Best that would be the highlight of my career. He is such an acute businessman so for him to want to use my services its quite overwhelming to be honest.

How do you think that the industry can be improved as we move forward?

More knowledge on it for me and for the customer really. A lot of people say my career is jet washing but it’s not exterior cleaning. You don’t just want to jet wash everything and I originally thought that everything just
had to have high pressure water on it, blasting everything as hard as I could. But that is not the case there’s a lot more knowledge; What chemicals are working and soft washing methods.

am learning something everyday so for the residential it is quite easy but its learning methods to work to make it easier for you and cheaper for the customer. My aim is longevity so if i can make everyone happy. Its good for the
customer and good for me. We all have to earn money at the end of the day. I want to become an expert in my field to be able to help my customers but also to help out other companies. Share some methods and tips and tricks.

What are the 3 most important principles you live by in terms of managing your business?

R&R is what I come up with for my business. Reliable and responsible. So I am going to be reliable for my customers
when I am coming to their house or sending my workers. I’ve got to be there on time and on the day because these customers have made changes to their schedule for me.

1 be reliable. And then 2 be responsible for my work even if I have ever made a mistake you have to own up and find a way to work round it. 3 is just a good job as long as the customer is satisfied. You know I like to be happy with all of my jobs and be really happy with what I do but if the customer isn’t happy I’m not happy with what I have done.

So reliable, responsible and just making sure that the customers are happy and they are happy with what they are paying for. It doesn’t matter if you sell cigarettes in a shop or building a brick wall or jet washing the customers are paying so they have to be happy you know.