10Q’s with Kirk Norcross

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Can you tell us about one of the biggest challenges that you have faced in your career? What did you do to overcome it?

I actually messed up my first sealing, after a driveway you normally seal it it’s not a big thing but it really got me down. When I messed up the driveway it was my first year in the business and it actually made the driveway look worse than it did originally and it cost me a lot of money. But luckily enough I knew someone else in the business and I paid for them to repair it but also asked for them to teach me. It wasn’t a big thing but it really got me down and really hit me hard. It was my first year on the trade and it was embarrassing for me.

I owned up and admitted to my mistakes and yeah that was a challenge. The biggest challenge I have coming up to date is this contract for Alfie Best. It’s a lot of responsibility and I don’t know what to do. I’m not sure what the best way to move forward is? Do I spend out the money to get vehicles and more staff of my own or do I subcontract the work out on behalf of KNJet Services. It’s really risky before I would have spent the money on vehicles and got a lot of workers out there but with COVID this could happen again, we could get another lockdown or pandemic. It’s so scary
to take the next step. The scariest thing is the Alfie Best contract.

What is the last thing you think about when you go to sleep and the first thing in the morning?

The last thing I think about is everything. Have I checked everything? When I get in bed when I have work the next day, which is most of the time I have, I think I am ready to start the job as soon as I get to the customer’s house. There is nothing worse than when a tradesman comes to your house and goes i just got to do this or pop out and get something.

I make sure I am ready to start as I get to the customer’s house, is the machinery all fixed? Do I have the right chemicals, enough water, enough fuel? That’s what I think about before I go to sleep. It’s the second I finish the last job it’s am i ready for tomorrow? Am I ready for the customer?

What makes a good service provider?

A good service provider is someone who gives the results that they initially told them they were going to give. You can’t tell them one thing and give them another. You know that is sort of selling them a lie basically.

As long as the customer is happy paying for what they got. Even if they have agreed to the price as long as they are happy that they have a service and for my own satisfaction , am I happy with what I did on that day? I always look at it
as if I would be happy if I paid someone to do this at my house and that is how I treat everyone’s house as if it was a builder coming to my house.

I love what I do and it’s the best thing I could ever think of doing. People could be billionaires, millionaires. I just love what I do. It’s enough money for me to live on and I genuinely love what I do.

Do you have anything new and exciting come up that nobody knows about yet?

Yeah the Alfie Best contract not many people know about. I’ve gone from being a residential cleaner from cleaning houses to potentially taking on one of the biggest jet washing contracts in the country. 1 to get a chance to work with Alfie Best and 2 to take a contract with Wyldecrest parks is phenomenal.

Yeah it’s a big thing and that’s why it’s so scary because it is a big jump for someone who is 3 years in. I’m still new at what I do. It’s very overwhelming and Alfie would have only given it if he thought I was good enough. you don’t just pull stuff out of thin air.

Alfie said to me I have been looking at your business and I love the hard work that you have been doing and putting in. His exact words were “hard work reaps rewards and the reward I would like to give to you is a cleaning contract for my 26,000 residents”.